FAQ

No. All products are supplied for laboratory and research use only, and are not intended for human consumption. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

Freeze-dried. Removing the water improves stability during storage and transport until the compound is reconstituted.

Sterile water containing a small amount of benzyl alcohol, used to reconstitute lyophilised research materials in laboratory settings. The preservative is what allows a vial to be drawn from more than once.

Many are sensitive to heat and light. Refrigeration helps maintain stability, particularly after reconstitution. Our range is stored and shipped at 2–8 °C — always follow the storage conditions given on the product page.

Two or more compounds combined in a single formulation, allowing several pathways to be studied at once rather than preparing each separately.

Yes — certificates are available on request rather than published on the product pages. Contact us with the compound you are asking about and we will send what we hold.

Payment is by bank transfer through our authorised open banking provider. You approve the payment in your own banking app — we never see or store your bank details. There is no card payment option, and therefore no card chargeback route; refunds are handled by us directly under our refunds policy.

We dispatch from the UK, both domestically and worldwide. Some compounds cannot be sent to certain countries because they are controlled there — restricted items are blocked at checkout and you will be told before any payment is taken.

You are the importer of record. Duties, taxes and clearance charges raised by the destination country are yours to pay, and it is your responsibility to check that what you are ordering may lawfully be imported where you live.

Tell us with photographs of the vial and the outer packaging. Where we have sent the wrong item or it arrived damaged, we replace or refund it in full including delivery.